Terms of use

The Website is a site for the sale of gift cards and gift vouchers.

The Site offers a wide selection of gift cards and vouchers giving access to a multitude of products in stores and/or on the websites of partner brands.

Automatic recording systems are considered as proof of the nature, content and date of the order. The sale will only be concluded once the order has been confirmed. An order is validated when you have clicked on the "Validate" buttons of your payment by credit card. The site confirms the acceptance of his order to the customer at the email address that he will have communicated. In the event of an error by the buyer in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product. In the event that the package is returned to us for a reason attributable to the customer (incorrect address, unclaimed or refused package, etc.), the management costs (i.e. 10% of the total amount of the order) will be borne by the customer.

In accordance with our desire to fight against fraud in means of payment on the Internet and thus protect all consumers, your order may be subject to prior validation by our services. This validation triggers the sending of the preparation of your order.

The sale prices indicated on the Site are in euros and include all taxes but excluding delivery costs. Their total amount is indicated to him at the end of the ordering process, in addition to the price of the selected products, before confirmation of its acceptance by the Customer. You will then be able, if you wish, to place your order again at the corrected and exact price.

6.1 - Payment methods offered

The site offers several payment methods:

• Payment by credit card (CB, Visa or Mastercard): the debit is made when your order is confirmed.
• Payment in Points
  You have received “Points”, you can save it in your customer account in order to pay for your orders with it. To use it, simply choose “Payment by Points” when paying for your order. You can use the balance in installments. If the amount of your order is greater than your balance, you can complete by another means of payment: Bank card or Bank transfer.

In case of unavailability of the product(s) ordered, you will be informed as soon as possible. You will then be offered either to modify your order or to cancel it. In the event of cancellation, we will refund you the price corresponding to this (these) product(s) and this, within a maximum period of 30 days following your payment.

6.2 - Payment security

In accordance with our commitment to payment security, all online payments by bank or credit card are made via the "Secure Socket Layer" security system, which encrypts your bank details during transmission.

The delivery of the E-gift cards is done by email immediately. The delivery time can take a few minutes before reception in your mailbox. In the event of a technical incident, the delay may be longer. You will also find your E-gift cards in your Customer Account in the “My Orders” section and the “My E-cards” section.

As digital gift cards are personalized products, they constitute an exception to the legal right of withdrawal of 14 days which applies for common goods. Exceptions to the right of withdrawal are mentioned in article L221-28 consumer code. Personalized products are mentioned in article L221-28-3°. E-gift cards cannot therefore give rise to any exchange, nor to any refund (total or partial) or to the exercise of a right of withdrawal, which the Customer acknowledges and accepts by expressly waiving his right of withdrawal. when validating the order.

9.1 - E-gift cards from partner brands

The period of validity of the cards is indicated on each product sheet. It is not possible to use the gift card after the expiration date. E-gift cards cannot be extended and My Gift Card cannot intervene with brands to extend e-gift cards.

9.2 - “Point” e-gift cards

The period of validity of “Points” E-gift cards is one year. These cannot be used after their expiration date. It is the responsibility of the customer to check the expiry date of his e-gift card, which can be consulted at any time in the My account section, “My account balance” as well as on the e-gift card. The extension of e-gift cards is not possible, however we can, exceptionally, recredit the customer account with the amount of the expired e-card for a management fee. For the request to be admissible, it must meet the following conditions:

• The request must be made by email within a maximum of 1 month after the expiry date.
• Only one request per e-gift card is possible.
• The account will be credited for a maximum period of 1 month.
• The request entails a management fee of 15% of the value of the e-gift card, the management fees are deducted from the value of the recredit.
• Requests will not be possible beyond the period of one month after the expiry of the code.
• Any partially used e-gift card will not be subject to a request for re-credit.

As part of its commercial activity, SL FACTORY is required to collect personal data about you: surname, first name, postal address, telephone number, e-mail, image, bank details, etc. The information you provide to us is essential for the processing and delivery of orders, as well as the establishment of invoices and warranty contracts, their absence will result in the cancellation of your order.

By registering on the Site and placing an order, you agree to provide us with sincere and true information about yourself. Communicating false information is contrary to these Terms.

You thus authorize SL FACTORY to collect, process and use the information concerning you as data controller within the meaning of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter GDPR).

SL FACTORY processes this data on the basis of the necessity for the execution of the contract.

• The data relating to your order are kept for a period of 5 years from the placing of the order.
• Invoices are kept for 10 years from the date the order is placed in accordance with applicable regulations.

SL FACTORY may share your personal data with partner suppliers or with its technical service providers, only for the processing and proper shipping of your orders, or to process your complaints.

In accordance with the GDPR, you have the right to access, rectify, erase and limit the processing of data concerning you as well as the right to communicate instructions on the fate of your data after your death. You also have the right to the portability of your data. You can exercise your rights by contacting the DPO of SL FACTORY.

If you believe that your rights have not been respected, you can lodge a complaint with the supervisory authority, namely the National Commission for Computing and Liberties (CNIL).

To find out more about the processing of your personal data by SL FACTORY, you can consult our privacy policy.

This contract is subject to French law.

Our site cannot be held responsible for the non-performance of the contract concluded in the event of force majeure as defined by the courts; in the event of the Customer's fault or the unforeseeable and insurmountable fact of a third party to the contract.

Any complaints must be sent to Customer Service by email via the contact form

In the event of a dispute between our site and the Customer, the most diligent Party sends, prior to any referral to a court, a letter of formal notice containing the grievances alleged against the other Party.

In the event of a dispute between our site and the Customer, the most diligent Party sends, prior to any referral to a court, a letter of formal notice containing the grievances alleged against the other Party.